FAQ
We recommend all users upgrade to OrgChartX - our modern app for iPhone, iPad, Mac, and Vision Pro. It can import files from legacy OrgChart apps. This website remains available to support users who continue using the legacy apps.
This site continues supporting legacy OrgChart apps.
Is there Quick Start guide?
Please do check out the Online Quick Start Guide before getting started, to get 10+ times of productivity improvement.
Keyboard shortcuts cheat sheet
Press ⌘⌥^ (Command + Alt + Ctrl) to show shortcut tips in the active organization chart window.
The best practice to create organization chart quickly?
OrgChart lets you manage departments in the outline, chart, and updating panels.
Below is our recommended workflow for creating a new organization chart efficiently (this is not the only effective approach)
First step - enter all departments in the outline panel
Enter all department names continuously in the outline panel. You do not need to adjust hierarchy while entering names.
Second step - adjust department hierarchy in the outline panel (see useful and effective operations below)
OrgChart supports applying visual styles to all children. Using this feature effectively makes organization updates much easier and faster.

For example, to change layout properties:

How to create direct reporting relationship between departments with level gap > 1?
OrgChart organizes departments in a tree structure, except the top level department, every department should connect and only can connect to one parent department.
For the case, if we have reporting relationship that the organization level of the child department is lower more than parent department. For example a three levels of organization structure:
For this case, we can add a virtual department (with different display style) between the CEO and the department heads, as following an example:

How many ways to add new departments?
How to create assistant relationship?
Select the parent department, and to change the layout (which defines how to lay out children)
Long press on a child department, to change the connection point

Failed to open the organization file on Mac ?
If you see the following error message when opening a .org file, please manually change the file extension from "org" to "orgx".

Can all the groups be collapsed together?
If I own the Mac version do I need to purchase the iOS version too?
Yes, at the moment there is no way to bundle the apps from different operation systems.
How to get a refund?
We are sorry, but we can not issue a refund directly as the purchases and refunds are handled only by the Apple App Store, and you can request one by reporting a problem to Apple, and get more help from Apple support. There are also many articles related we can search via Google.com
App Purchasing, Downloading, Installation and Updating issues.
The developer and the app has no control on app purchasing, downloading, installation and Updating. Click to access Apple Support Website
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